Frequently Asked Questions

1. Can you handle large order volumes?
2. Do you do telemarketing?
3. Do you provide customer service?
4. Do you provide packaging, boxes, etc.?
5. How do I place my orders?
6. How do you keep track of inventory?
7. How quickly can you setup my Account?
8. What is www.rewardsboxnigeria.com?
9. What is your policy on confidentiality?
10. What is your refund and/or return policy?
11. What is your standards policy?
12. What kind of reports can I get?
13. What's the average turnaround time for fulfillment of orders?
14. Who is responsible for insuring my orders?
15. Why outsource? Why use www.rewardsboxnigeria.com?

1 - Can you handle large order volumes?

Yes. www.rewardsboxnigeria.com can handle orders at all levels. We can handle tens of thousands of electronic orders from customers per week. We can tailor a fulfillment program for you that can expand or contract to match your order volume.
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2 - Do you do telemarketing?

Yes and No. Our customer service representatives handle calls each week related to orders processed by www.rewardsboxnigeria.com . We handle questions about billing and about the status of orders with online access to each customer's transactions history. However, we are staffed only from 9:00 AM until 5:00 PM, Monday through Friday, and our telephone operators are trained customer service representatives but not "salespeople." Consequently, we are not a full-service 24/7 telemarketing operation.
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3 - Do you provide customer service?

Our in-house Customer Service professionals are available to assist with all participant inquiries.

• Customer Service Representatives at  RewardsBox.com are available from 9:00 a.m. to 5:00 p.m., Monday through Friday
• Most on-line clients have the ability to submit inquiries via e-mail 24/7/365. E-mail inquiries are responded to within one business day.
• Reps have ability to track most shipments while on the phone with participants.

4 - Do you provide packaging, boxes, etc.?

www.rewardsboxnigeria.com will work with you to make it as simple as possible. We have many "stock" boxes and other packaging available that you only pay for when they are used. However, for larger volume shipments, we can have boxes made to order, or can work with boxes that you provide.
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5 - How do I place my orders?

The bulk of our orders come in electronically. Each of our clients has a registered account and orders placed are logged against the client accounts for order fulfilment and account reconciliation. These orders are either sent to us, or are retrieved by us, automatically and imported directly into our order-processing system.
In addition, we also take orders via fax, mail, and telephone.

6 - How do you keep track of inventory?

Each product is catalogued by SKU in our inventory management software.  Our software keeps track of inventory from the time it arrives in the warehouse until it is shipped and delivered to your customers.
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7 - How quickly can you setup my Account?

www.rewardsboxnigeria.com can usually set up registered client accounts within 24 hours of receipt of membership request. We pride ourselves on being ready to serve.
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8 - What is www.rewardsboxnigeria.com?

www. rewardsboxnigeria.com (owned by Loyalty Solutions Nigeria Limited) is a dedicated online platform for Loyalty/Reward program owners/operators, Promotional Campaign Managers and any one seeking merchandise rewards for their customers or staff. We enable the identification, selection and fulfilment/delivery of customer merchandise rewards to any part of Nigeria.
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9 - What is your policy on confidentiality?

www.rewardsboxnigeria.com holds as confidential all client-related information, plans, and ideas. We also hold secure and maintain in confidence all client proprietary information, including databases, customer lists, formulas, inventories, materials and/or products for which www.rewardsboxnigeria.com has knowledge and any other client related data.

10 - What is your refund and/or return policy?

Refund and Return policies are client-specific, and www.rewardsboxnigeria.com implements them as requested by our clients.
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11 - What is your standards policy?

www.rewardsboxnigeria.com reserves the right to refuse any program or service request upon review of the materials and campaign plans. We will not provide services that will accommodate, distribute, or represent materials of an obscene, inappropriate, degrading, libelous, or potentially harmful nature. Neither will www.rewardsboxnigeria.com participate in, support or implement any program or campaign of a deceptive or unlawful nature. We also currently do not fulfill perishable products, or ones classified as hazardous materials (hazmat).
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12 - What kind of reports can I get?

www.rewardsboxnigeria.com  works with its clients to generate whatever reports are needed. Typical reports include the following: Orders, Deposits, Sales Tax, Inventory and Back-Order. While we have several standard reports, we can also customize our databases and data collection systems to capture any type of data, so long as it is furnished in a consistent format. Then, using a "report writer," we can format a report in whatever style is needed. Just tell us what you want to know, and how you want to see it, and we'll make it happen.
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13 - What's the average turnaround time for fulfillment of orders?

Orders usually ship within 72 hours of  receipt of order. The most common delay is order confirmation from the customer. Rush orders are typically shipped the same day of receipt or next business day if it is received over the weekend.
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14 - Who is responsible for insuring my orders?

Your ordered merchandise, and its components, are covered by UPS’s Carrier Insurance.  When you order merchandise from www.rewardsboxnigeria.com , it is understood that you will be held harmless in the event of any inventory loss due to fire, water damage and theft and "acts of God.", until the merchandise is verifiably delivered to you or your customer.

15 - Why outsource? Why use www.rewardsboxnigeria.com?

There are many good reasons to outsource, but the number one reason our clients cite is value. When you outsource, you minimize your expenses when you start a new project. The beauty of working with www.rewardsboxnigeria.com  is that you have full and instant access to a wide variety of merchandise, and trained staff to get your projects off the ground quickly, accurately, and efficiently. At the same time, you have none of the overhead costs of developing or maintaining those competencies. You pay only for what you use, when it is used. When you outsource, you can easily identify and attribute specific costs to every aspect of your product fulfillment programs, so that you can more accurately track your profitability.

When you outsource your fulfillment to www.rewardsboxnigeria.com , you will be more productive, because you will be free to focus on your core business. Meanwhile, www.rewardsboxnigeria.com stays up-to date on new fulfillment technologies and processes so you don't have to. When you outsource your fulfillment, your order-processing operation will have lower error margins and faster order turnaround, thus reducing your inventory needs and increasing your profitability.

Outsourcing to www.rewardsboxnigeria.com  also increases your flexibility. As your needs change, we can react quickly to bring new services on-line. New teams of experienced fulfillment professionals can be assigned to your project virtually overnight to meet tight deadlines or the demands of increased orders.