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Rewarding your customers for profitable transactions is the key to the relationship between a firm and its customers. Loyalty & Reward programs are most successful when they provide carefully selected reward items that will be appreciated by your customer segments. The incentives you select need to be tailored to match your participants' demographics, culture & profiles.
To do that, www.rewardsboxnigeria.com (owned by Loyalty Solutions Limited) is a dedicated online platform aimed at enabling the identification, selection and fulfilment of customer rewards to any part of Nigeria. As most successful loyalty/rewards programs offer varying levels of rewards and participant earning opportunities, we provide a range of products and services that allows your customers to aspire to attain higher levels of rewards, hence promoting retention.
Rewards Identification & Selection
www.rewardsboxnigeria.com’s merchandise is sourced and supplied via its Network of Merchandise & Service Partners. We work with numerous merchant partners (such as TM Lewin, Game Stores, Adam and Eve, and many more) with vast product selection possibilities to bring famous brand names to our clients.
www.rewardsboxnigeria.com currently services the following categories of clients:
- Individual Clients/Guests:
www.rewardsboxnigeria.com encourages the general public to visit the site and purchase items tailored to suit your needs and desire. Once the items have been identified and selected by you, we at www.rewardsboxnigeria.com enable the fulfillment of the items to you.
For corporate organizations seeking to encourage their customers to behave in a profitable manner in a short or long term program, seeking to show their appreciation to their staff. The RewardsBox catalogue is designed to provide to you on your request, items that would be most appreciated by your customers and/or staff.
- Loyalty& Reward Programs under LSL Management:
The program rewards catalogue is an integral part of the loyalty program and, if handled properly, can make or break the loyalty program itself. RewardsBox provides the platform for Loyalty program owners/operators to enable the identification, selection and fulfillment of customer rewards to any part of Nigeria. Your custom online Loyalty Program catalog makes it quick and simple for your loyalty & reward program members to select rewards and place orders.
Rewards Delivery
Our delivery partner, UPS, have committed to shipping rewards within 3 business days of member selection. We provide fulfillment monitoring & tracking, so you don't have to. All Reward Redemption and Fulfillment activities shall be tracked and verified.
The Delivery Service Promise:
- Prompt shipment of product. RewardsBox.com is committed to shipping 100% of orders from in-stock inventory within 48 hours of processing.
- Double overwrap of delicate merchandise to ensure damage-free delivery.
- Shrink wrap all multiple piece truck shipments to ensure clean and damage-free delivery.
- Shipping label identifies shipper as “RewardsBox.com” with our customer service number listed.
- Customer Service personnel assist with tracers and claims, when necessary.
Customer Support
We also support all reward orders with responsive customer service so you don't have to. Customers can access customer support online to ask questions about products and fulfillment. All support emails are responded to within 24 hours of inquiry.
Custom Catalog
As part of building your online rewards catalog, we provide you with a complete inventory of available rewards per level. Your online catalog is customized with the rewards you choose. In addition, our platform allows you to offer your own products and services as part of the overall product mix.
Pricing & Payment
- Reward content selected and supplied by www.rewardsboxnigeria.com , are priced in Nigerian Naira and stated prices are the regular retail prices as provided by our network partners with NO additional margins included.
- Registered Loyalty program owners using this service, shall only have a liability to pay for such items upon their selection & redemption by a program member (post-paid).
- Registered Corporate organizations and individuals using this service, shall have a liability to pay for such items upon their selection & order from the website. www.rewardsboxnigeria.com staff shall confirm all orders and invoice clients accordingly. (pre-paid).
- All products & services presented on the www.rewardsboxnigeria.com website are sourced and warehoused in Lagos, Nigeria; but are deliverable to clients in any part of Nigeria.
- A delivery charge is also applicable on all delivered items, based upon the customers delivery location, the size & weight of the item & the customer selected delivery timeline (overnight, same day, standard, etc).
- All items selected from the www.rewardsboxnigeria.com platform shall be subject to an additional administrative charge (3% of item value)
- www.rewardsboxnigeria.com shall provide all registered clients with a Redemption Request & Fulfillment Report on a periodic basis (as agreed between the parties).
- LSL shall invoice registered loyalty program clients against redemptions in agreed cycles. Such invoices to be paid in full within 7 days.
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